Degraded indexing for select customers and collections

Resolved

Degraded performance

Started about 1 month agoAugust 18, 2026Lasted about 3 hoursAugust 18, 20264:527:31 PMUTC

Affected

API

Updates

Resolved
August 18, 2026 at 7:31 PMUTC
Resolved
August 18, 2026 at 7:31 PMUTC
This incident has been resolved.
Monitoring
August 18, 2026 at 6:25 PMUTC
Monitoring
August 18, 2026 at 6:25 PMUTC
We implemented a fix and are currently monitoring the result.
Investigating
August 18, 2026 at 4:52 PMUTC
Investigating
August 18, 2026 at 4:52 PMUTC
We are continuing to work on a fix for this incident.

Chroma - Degraded indexing for select customers and collections – Incident details