tag:status.trychroma.com,2005:/history Chroma Status - Incident history 2026-03-13T02:17:00.000+00:00 Chroma tag:status.trychroma.com,2005:Incident/cmmoataax03j22tn1mv2m7v3j 2026-03-13T02:17:00.000+00:00 2026-03-13T02:17:00.000+00:00 Elevated error rate on some collections Type: Incident

Duration: 2 hours and 5 minutes

Affected Components: API

Mar 13, 02:17:00 GMT+0
Investigating - We are currently investigating an incident where some collections are experiencing internal server errors when queried..

Mar 13, 02:53:47 GMT+0
Identified - We have identified the issue and are working on a fix..

Mar 13, 04:22:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.trychroma.com,2005:Incident/cmkx9a91503l5qjeg71lii6pc 2026-01-27T23:57:15.093+00:00 2026-01-28T01:30:00.000+00:00 Elevated query latencies - increase in 504 errors Type: Incident

Duration: 1 hour and 33 minutes

Affected Components: API

Jan 28, 01:30:00 GMT+0
Resolved - This incident has been resolved..

Jan 27, 23:57:15 GMT+0
Investigating - We are currently investigating this incident where Chroma Cloud is returning 504 errors at an increased rate and query latencies are degraded..

Jan 28, 00:25:46 GMT+0
Investigating - We implemented a fix and are currently monitoring the system as health restores..

]]> tag:status.trychroma.com,2005:Incident/cmhgqxgkk00i032c8m6i9d7wb 2025-11-01T20:39:59.447+00:00 2025-11-01T20:39:59.447+00:00 Degraded query for fresh writes latency in us-east-1 Type: Incident

Duration: 22 minutes

Affected Components: Dashboard, API

Nov 1, 20:39:59 GMT+0
Investigating - We are experiencing a large surge in traffic and queries are degraded for collections with recently added data. We are currently scaling out the cluster in order to accommodate more traffic.

Nov 1, 20:43:04 GMT+0
Identified - We are continuing to work on a fix for this incident. Performance is stabilizing .

Nov 1, 21:02:05 GMT+0
Resolved - Cluster is confirmed as stable and latencies have returned to normal.

]]> tag:status.trychroma.com,2005:Incident/cmgayhw8m00jhhrt2w2jsdywv 2025-10-03T13:30:30.807+00:00 2025-10-03T13:30:30.807+00:00 Queries may fail Type: Incident

Duration: 1 hour and 13 minutes

Affected Components: API

Oct 3, 13:30:30 GMT+0
Investigating - We are currently investigating this incident..

Oct 3, 14:44:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.trychroma.com,2005:Incident/cmft5qtzl0021tsbrwpl6inea 2025-09-21T03:48:34.042+00:00 2025-09-21T03:48:34.042+00:00 Package Search MCP Type: Incident

Duration: 56 minutes

Affected Components: Package Search MCP

Sep 21, 03:48:34 GMT+0
Investigating - We are currently investigating this incident..

Sep 21, 04:44:58 GMT+0
Resolved - We've identified and fixed it.

]]> tag:status.trychroma.com,2005:Incident/cmekfbmdj0048n96kobl5p4ix 2025-08-20T20:13:00.000+00:00 2025-08-20T20:13:00.000+00:00 All API requests Type: Incident

Duration: 15 minutes

Affected Components: Dashboard, API

Aug 20, 20:13:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 20, 20:27:43 GMT+0
Resolved - This incident has been resolved. A faulty change was rolled out to our authentication system, the implicated change has been rolled back. .

]]> tag:status.trychroma.com,2005:Incident/cme06fslt003lnvvawzszmtt4 2025-08-06T16:12:00.000+00:00 2025-08-06T16:12:00.000+00:00 Increase in billing data latency Type: Incident

Duration: 27 minutes

Affected Components: Dashboard

Aug 6, 16:12:00 GMT+0
Investigating - Our billing data pipeline is currently processing events slower than targeted. Billing data may be slightly behing. .

Aug 6, 16:38:44 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.trychroma.com,2005:Incident/cmcavkaze0001b52rx8wswwkg 2025-06-24T18:44:30.314+00:00 2025-06-24T18:50:00.000+00:00 Elevated API latencies Type: Incident

Duration: 20 minutes

Affected Components: Dashboard, API

Jun 24, 18:50:00 GMT+0
Monitoring - Engineers have identified the problem and have fully mitigated the issue. We will continue to monitor the situation. .

Jun 24, 18:44:30 GMT+0
Investigating - We are currently investigating this incident..

Jun 24, 19:05:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.trychroma.com,2005:Incident/cmba8xh7p0016j56lhrufjd82 2025-05-30T02:56:00.000+00:00 2025-05-30T03:34:13.460+00:00 Errors calling add, upsert, update, query, and get. Type: Incident

Duration: 4 minutes

Affected Components: Dashboard, API

May 30, 03:34:13 GMT+0
Monitoring - We have reverted the offending configuration change, which routed traffic to a proxy service that was failing. This issue is now resolved..

May 30, 02:56:00 GMT+0
Investigating - We are currently investigating degradation to all DML operations on Chroma Cloud us-east-1\\. DDLs remain healthy. .

May 30, 03:35:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.trychroma.com,2005:Incident/cmad1c4xw000d3onbz1a7wqav 2025-05-06T21:42:19.381+00:00 2025-05-06T22:44:32.825+00:00 Slow indexing speeds Type: Incident

Duration: 2 days, 14 hours and 14 minutes

Affected Components: API

May 6, 22:44:32 GMT+0
Resolved - This issue is resolved.

May 6, 21:42:19 GMT+0
Identified - On 5/6 at 2:24 PST we observed a slow down in indexing speed. We are scaling our cluster to accommodate increased load..

]]> tag:status.trychroma.com,2005:Incident/cm9rfjdx1003okq2xzttrfw6q 2025-04-18T23:00:00.000+00:00 2025-04-21T17:00:00.000+00:00 Issues creating a new account Type: Incident

Duration: 2 days and 18 hours

Affected Components: Dashboard

Apr 21, 17:00:00 GMT+0
Resolved - This incident has been resolved. The error was not detected by our alerting systems, and led to a prolonged outage. We are updating our alerting systems to detect persistent issues like this in the future for a faster response..

Apr 18, 23:00:00 GMT+0
Investigating - We are receiving reports of an error while creating a new account. Existing users are not affected..

]]> tag:status.trychroma.com,2005:Incident/cm9izq5t300clmzg1hht3owo0 2025-04-15T15:00:00.000+00:00 2025-04-15T15:00:00.000+00:00 Elevated API latencies Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: API

Apr 15, 15:00:00 GMT+0
Investigating - We are currently investigating elevated API latencies to core Chroma APIs. .

Apr 15, 15:45:00 GMT+0
Identified - We have identified the root cause of the issue and are resolving. .

Apr 15, 16:30:00 GMT+0
Resolved - This incident has been resolved..

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