Chroma Status - Incident history https://status.trychroma.com Chroma Fri, 13 Mar 2026 02:17:00 +0000 Elevated error rate on some collections Type: Incident Duration: 2 hours and 5 minutes Affected Components: API Mar 13, 02:17:00 GMT+0 - Investigating - We are currently investigating an incident where some collections are experiencing internal server errors when queried. Mar 13, 02:53:47 GMT+0 - Identified - We have identified the issue and are working on a fix. Mar 13, 04:22:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 5 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>02:17:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident where some collections are experiencing internal server errors when queried..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>02:53:47</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>04:22:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Mar 2026 02:17:00 +0000 https://status.trychroma.com/incident/cmmoataax03j22tn1mv2m7v3j https://status.trychroma.com/incident/cmmoataax03j22tn1mv2m7v3j Elevated query latencies - increase in 504 errors Type: Incident Duration: 1 hour and 33 minutes Affected Components: API Jan 28, 01:30:00 GMT+0 - Resolved - This incident has been resolved. Jan 27, 23:57:15 GMT+0 - Investigating - We are currently investigating this incident where Chroma Cloud is returning 504 errors at an increased rate and query latencies are degraded. Jan 28, 00:25:46 GMT+0 - Investigating - We implemented a fix and are currently monitoring the system as health restores. Type: Incident

Duration: 1 hour and 33 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>23:57:15</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident where Chroma Cloud is returning 504 errors at an increased rate and query latencies are degraded..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>00:25:46</var> GMT+0</small><br><strong>Investigating</strong> - We implemented a fix and are currently monitoring the system as health restores..</p> ]]> Tue, 27 Jan 2026 23:57:15 +0000 https://status.trychroma.com/incident/cmkx9a91503l5qjeg71lii6pc https://status.trychroma.com/incident/cmkx9a91503l5qjeg71lii6pc Degraded query for fresh writes latency in us-east-1 Type: Incident Duration: 22 minutes Affected Components: Dashboard, API Nov 1, 20:39:59 GMT+0 - Investigating - We are experiencing a large surge in traffic and queries are degraded for collections with recently added data. We are currently scaling out the cluster in order to accommodate more traffic Nov 1, 20:43:04 GMT+0 - Identified - We are continuing to work on a fix for this incident. Performance is stabilizing Nov 1, 21:02:05 GMT+0 - Resolved - Cluster is confirmed as stable and latencies have returned to normal Type: Incident

Duration: 22 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:39:59</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing a large surge in traffic and queries are degraded for collections with recently added data. We are currently scaling out the cluster in order to accommodate more traffic.</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>20:43:04</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Performance is stabilizing .</p> <p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>21:02:05</var> GMT+0</small><br><strong>Resolved</strong> - Cluster is confirmed as stable and latencies have returned to normal.</p> ]]> Sat, 1 Nov 2025 20:39:59 +0000 https://status.trychroma.com/incident/cmhgqxgkk00i032c8m6i9d7wb https://status.trychroma.com/incident/cmhgqxgkk00i032c8m6i9d7wb Queries may fail Type: Incident Duration: 1 hour and 13 minutes Affected Components: API Oct 3, 13:30:30 GMT+0 - Investigating - We are currently investigating this incident. Oct 3, 14:44:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 13 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:30:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>14:44:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 Oct 2025 13:30:30 +0000 https://status.trychroma.com/incident/cmgayhw8m00jhhrt2w2jsdywv https://status.trychroma.com/incident/cmgayhw8m00jhhrt2w2jsdywv Package Search MCP Type: Incident Duration: 56 minutes Affected Components: Package Search MCP Sep 21, 03:48:34 GMT+0 - Investigating - We are currently investigating this incident. Sep 21, 04:44:58 GMT+0 - Resolved - We've identified and fixed it Type: Incident

Duration: 56 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>03:48:34</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>04:44:58</var> GMT+0</small><br><strong>Resolved</strong> - We've identified and fixed it.</p> ]]> Sun, 21 Sep 2025 03:48:34 +0000 https://status.trychroma.com/incident/cmft5qtzl0021tsbrwpl6inea https://status.trychroma.com/incident/cmft5qtzl0021tsbrwpl6inea All API requests Type: Incident Duration: 15 minutes Affected Components: Dashboard, API Aug 20, 20:13:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 20, 20:27:43 GMT+0 - Resolved - This incident has been resolved. A faulty change was rolled out to our authentication system, the implicated change has been rolled back. Type: Incident

Duration: 15 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>20:13:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>20:27:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. A faulty change was rolled out to our authentication system, the implicated change has been rolled back. .</p> ]]> Wed, 20 Aug 2025 20:13:00 +0000 https://status.trychroma.com/incident/cmekfbmdj0048n96kobl5p4ix https://status.trychroma.com/incident/cmekfbmdj0048n96kobl5p4ix Increase in billing data latency Type: Incident Duration: 27 minutes Affected Components: Dashboard Aug 6, 16:12:00 GMT+0 - Investigating - Our billing data pipeline is currently processing events slower than targeted. Billing data may be slightly behing. Aug 6, 16:38:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:12:00</var> GMT+0</small><br><strong>Investigating</strong> - Our billing data pipeline is currently processing events slower than targeted. Billing data may be slightly behing. .</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:38:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 6 Aug 2025 16:12:00 +0000 https://status.trychroma.com/incident/cme06fslt003lnvvawzszmtt4 https://status.trychroma.com/incident/cme06fslt003lnvvawzszmtt4 Elevated API latencies Type: Incident Duration: 20 minutes Affected Components: Dashboard, API Jun 24, 18:50:00 GMT+0 - Monitoring - Engineers have identified the problem and have fully mitigated the issue. We will continue to monitor the situation. Jun 24, 18:44:30 GMT+0 - Investigating - We are currently investigating this incident. Jun 24, 19:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>18:50:00</var> GMT+0</small><br><strong>Monitoring</strong> - Engineers have identified the problem and have fully mitigated the issue. We will continue to monitor the situation. .</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>18:44:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>19:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 24 Jun 2025 18:44:30 +0000 https://status.trychroma.com/incident/cmcavkaze0001b52rx8wswwkg https://status.trychroma.com/incident/cmcavkaze0001b52rx8wswwkg Errors calling add, upsert, update, query, and get. Type: Incident Duration: 4 minutes Affected Components: Dashboard, API May 30, 03:34:13 GMT+0 - Monitoring - We have reverted the offending configuration change, which routed traffic to a proxy service that was failing. This issue is now resolved. May 30, 02:56:00 GMT+0 - Investigating - We are currently investigating degradation to all DML operations on Chroma Cloud us-east-1\\. DDLs remain healthy. May 30, 03:35:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 30</var>, <var data-var='time'>03:34:13</var> GMT+0</small><br><strong>Monitoring</strong> - We have reverted the offending configuration change, which routed traffic to a proxy service that was failing. This issue is now resolved..</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>02:56:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating degradation to all DML operations on Chroma Cloud us-east-1\\. DDLs remain healthy. .</p> <p><small>May <var data-var='date'> 30</var>, <var data-var='time'>03:35:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 30 May 2025 02:56:00 +0000 https://status.trychroma.com/incident/cmba8xh7p0016j56lhrufjd82 https://status.trychroma.com/incident/cmba8xh7p0016j56lhrufjd82 Slow indexing speeds Type: Incident Duration: 2 days, 14 hours and 14 minutes Affected Components: API May 6, 22:44:32 GMT+0 - Resolved - This issue is resolved May 6, 21:42:19 GMT+0 - Identified - On 5/6 at 2:24 PST we observed a slow down in indexing speed. We are scaling our cluster to accommodate increased load. Type: Incident

Duration: 2 days, 14 hours and 14 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>22:44:32</var> GMT+0</small><br><strong>Resolved</strong> - This issue is resolved.</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>21:42:19</var> GMT+0</small><br><strong>Identified</strong> - On 5/6 at 2:24 PST we observed a slow down in indexing speed. We are scaling our cluster to accommodate increased load..</p> ]]> Tue, 6 May 2025 21:42:19 +0000 https://status.trychroma.com/incident/cmad1c4xw000d3onbz1a7wqav https://status.trychroma.com/incident/cmad1c4xw000d3onbz1a7wqav Issues creating a new account Type: Incident Duration: 2 days and 18 hours Affected Components: Dashboard Apr 21, 17:00:00 GMT+0 - Resolved - This incident has been resolved. The error was not detected by our alerting systems, and led to a prolonged outage. We are updating our alerting systems to detect persistent issues like this in the future for a faster response. Apr 18, 23:00:00 GMT+0 - Investigating - We are receiving reports of an error while creating a new account. Existing users are not affected. Type: Incident

Duration: 2 days and 18 hours

Affected Components:

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The error was not detected by our alerting systems, and led to a prolonged outage. We are updating our alerting systems to detect persistent issues like this in the future for a faster response..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are receiving reports of an error while creating a new account. Existing users are not affected..</p> ]]> Fri, 18 Apr 2025 23:00:00 +0000 https://status.trychroma.com/incident/cm9rfjdx1003okq2xzttrfw6q https://status.trychroma.com/incident/cm9rfjdx1003okq2xzttrfw6q Elevated API latencies Type: Incident Duration: 1 hour and 30 minutes Affected Components: API Apr 15, 15:00:00 GMT+0 - Investigating - We are currently investigating elevated API latencies to core Chroma APIs. Apr 15, 15:45:00 GMT+0 - Identified - We have identified the root cause of the issue and are resolving. Apr 15, 16:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating elevated API latencies to core Chroma APIs. .</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause of the issue and are resolving. .</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>16:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 15 Apr 2025 15:00:00 +0000 https://status.trychroma.com/incident/cm9izq5t300clmzg1hht3owo0 https://status.trychroma.com/incident/cm9izq5t300clmzg1hht3owo0